Information provided
Please note that you have been invited to take part in this session based on the information provided to the recruiter. If the information later proves to be false/incorrect, you may not receive your incentive. In addition to this, should any of this information change before your research session, you must inform us of these changes within 24 hours of the session taking place, or as soon as possible. Failure to let us know of any changes to the information supplied could result in you not receiving your incentive.
Cancellation
If our client cancels the research project for any reason outside of our control with more than 24 hours’ notice given, then you will not receive your incentive. If a client cancels with less than 24 hours’ notice of your session, your incentive will be honoured.
Personal data:
- Anything you say during the session will remain private and confidential, unless the client specifically asks for your permission in a consent form. Any audio and/or video recording will be stored in accordance with our clients’ own data retention policies and in compliance with current data protection legislation.
- If you are asked for any further personal data, our client must ask for your explicit consent before the session begins. If the client asks you to use personal data and does not explain clearly why and what this data will be used for, then you have the right to decline to give consent. Any personal information our clients use once the sessions have started is subject to their own privacy policies, alongside current data protection legislation.
- If People for Research’s client (the organisation you are taking part in research with) ask for any contact details directly from you, People for Research can not guarantee that you will be incentivised for any future research you agree to take part in.
- Your personal details are not passed on to third parties unless you have consented to this in any consent form supplied by our clients.
- When you attend paid research and share your data with a client, the client is the Controller of your data. This means PFR does not have access to or control over this data. If you are not asked to complete a consent form by the client running the research, and you wish to request the deletion of your data, contact People for Research so we can provide you with the details you need.
Purchasing goods during research
You will never be asked to purchase anything in the context of research unless you have consented to this during the screening process.
Incentive payment
After your research session has taken place, we aim to process incentives within the following timescales:
- Moderated research (e.g., interview or focus group): three working days.
- Unmoderated research (e.g., survey or short, unsupervised task): five to seven working days.
PFR will request your bank details for BACS payments during the recruitment process and will require them to be submitted 24 hours before the research.
Please note that if PFR does not receive the details needed to process your incentive within three days (for moderated research) or five days (for unmoderated research) after the session takes place, we will automatically send you a GiftPay voucher equivalent to the original value of your incentive.
This will be sent to the correspondence email address we hold for you. All voucher purchases are final; therefore, once sent, this cannot be withdrawn.
During the research
- Please wear reading glasses to the session if you need them.
- Please ensure you have photo ID with you during your session.
Participant behaviour standards
People for Research is committed to providing a safe, respectful and inclusive environment for everyone involved in the research process. As a condition of participating in research with us, you agree to conduct yourself respectfully in all interactions with our employees, clients, and other participants. The following Behaviour Principles set out the standards expected of all participants:
- Be respectful: Treat everyone involved in the recruitment and research process with courtesy, patience and respect.
- Be honest: Provide truthful information during screening and research.
- Be reliable: Attend on time, communicate changes promptly and follow agreed arrangements.
- Be considerate: Respect different opinions, contribute positively, and use respectful language and behaviour throughout the session.
Unacceptable behaviour
To ensure a safe and respectful environment for everyone involved in the research process, you must not engage in abusive, threatening, disruptive or dishonest behaviour. The following list of examples is not complete but illustrates the types of behaviour we consider unacceptable.
1.1 Abuse, harassment and discrimination
Participants must not engage in any behaviour that is abusive, intimidating, offensive or discriminatory towards People for Research employees, clients, researchers or other participants. This includes, but is not limited to:
- Aggressive, abusive or threatening language
- Personal insults or verbal abuse
- Bullying or intimidation
- Harassment or sexual harassment
- Discriminatory behaviour or language relating to a person's protected characteristics
- Hate speech or offensive comments
- Swearing or abusive language
1.2 Violence and threatening behaviour
Participants must not engage in behaviour that places others at risk or causes them to feel unsafe. This includes, but is not limited to:
- Threats of violence or physical harm
- Physical intimidation or aggressive behaviour
- Damage to property
- Bringing prohibited items to a research session
- Any conduct that compromises the safety of others
1.3 Disruptive behaviour
Participants must not deliberately disrupt the research session. This includes, but is not limited to:
- Repeatedly interrupting or preventing others from contributing
- Refusing to follow reasonable instructions from People for Research staff or the researcher
- Recording, photographing or filming the research session
- Attending a research session while under the influence of alcohol or drugs
1.4 Dishonest or fraudulent behaviour
Participants are expected to provide accurate information and participate honestly throughout the recruitment and research process. The following behaviour is prohibited:
- Providing false or misleading information during screening
- Misrepresenting your identity, circumstance or eligibility
- Participating on behalf of someone else or allowing another person to participate in your place
- Attempting to get incentives dishonestly or fraudulently
- Knowingly withholding information that would affect your eligibility to participate
Our response to unacceptable behaviour
Where a participant breaches these Terms and Conditions, we reserve the right to take appropriate action depending on the nature and seriousness of the behaviour. This may include:
- Ending the screening call or research session immediately
- Removing the participant from the current research project
- Withholding incentives where participation has not been completed due to unacceptable behaviour
- Providing a reminder of participant behaviour standards
- Permanently removing the participant from the People for Research community
- Reporting criminal or unlawful behaviour to the appropriate authorities where necessary
We reserve the right to determine the appropriate course of action on a case-by-case basis.
To read our general terms and conditions, please click here.