Discover why we are the leading user recruitment agency.

We are recognised leaders in the field of participant recruitment. At People for Research, we specialise in providing participant recruitment for user research and usability testing. We work in partnership with clients including global brands, innovative start-ups and government departments.

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10 reasons to work with us

We are recognised leaders in the field of participant recruitment.

Core values

We are committed to providing our clients with the best possible service. Discover what we are all about.

Quality
We are experts in providing a high-quality service, whether we are recruiting for a small focus group or a high-volume survey. In our experience, a quality service translates into valid and credible data for our clients.
Fully compliant
We are registered with the ICO, a Cyber Security Plus certified organisation, MRS partner and Fair Data member, and work in a fully compliant manner.
Accredited
We are a Market Research Society RAS accredited recruitment company, the only professional accreditation for participant recruitment. All recruitment activities are conducted in-house by the PFR team, we do not outsource any tasks to a third-party to ensure we provide a consistent and reliable service.
Qualified
Our recruitment experts have attended training provided by the Market Research Society, allowing us to provide a high-quality questionnaire design and set up service.
Rigorous methodology
Our proposed methodology follows the same rigorous recruitment process that is carried out for every project we take on, offering three separate points for client sign-off. This puts the client firmly in control of who they include in their research.
Tailored and flexible options
We tailor the service to your needs, offering different service packages that cover both UK-based and overseas audiences to make sure you get the best results out of your research.
Validity of participants
We can ensure the validity and suitability of our participants via different methods, including phone number verification at the point of sign-up, a two-step screening process for moderated research and regular data checks that highlight potential issues in the system.
Award-winning recruitment
Our work has won an award from the Market Research Society (MRS) for Best Support Services in 2019 and we were nominated in 2021 and 2022 in the same category.
Focus on accessibility and inclusivity
From working with our internal development team to ensure all our systems are fully accessible to advising clients on the wording used during the screening process, we are fully committed to ensure user recruitment is inclusive and welcoming to all.
Legacy
People for Research are one of the original participant recruiters in the UK, with a rich history dating back to 1989.

Quality checking process

Ensuring excellence through comprehensive and rigorous screening methods.

Step 1
🔍Bespoke screeners

PFR creates bespoke screeners for every round of research from our client's brief.

Step 2
📞Thorough screening

We screen all participants twice, online and over the phone, to verify suitability by asking unbiased, open, and non-leading questions. This ensures we maintain quality and eliminate misrecruits.

Step 3
✅Client approval

Our clients sign off on their screener, schedule, and every participant we propose.

Step 4
📧3-Stage confirmation Process

Upon client sign-off, PFR carries out our 3-stage confirmation process: Confirmation Email, Reminder Email 24 hours before each participant's session, and a Confirmation Call in the morning.

Step 5
📅Daily updates

PFR provides daily updates and strives to have recruitment complete 2 days before the first testing date.

Step 6
🛠️On-hand support

We are on hand to support on the day of research with technical difficulties and any other client needs.

Step 7
💵Incentive processing

We process incentives once our clients have confirmed attendance and payment is made within 3 days.

GDPR compliance

Discover our quality checking process

Dedicated data protection specialist

PFR have an in-house dedicated data protection specialist who is responsible for all our policies and GDPR compliance.

ICO registration

We are registered with the Information Commissioner's Office (ICO) as data controllers.

Successful GDPR audits

PFR have successfully passed GDPR audits with Visa, Monzo, NatWest, BBC, and many other large organisations to be appointed on their agency roster.

Robust privacy policies

We have robust privacy policies in place, designed to specifically cater to and protect the rights of the different groups of people we work with, from clients to participants.

Consultation and advice

Our data protection specialist is available to consult with clients and provide advice on compliance in user research or answer questions about our terms.

Our values

Guiding principles that shape our culture and drive our success.

Transparency

Open and honest communication is our foundation.

Accountability

Taking responsibility for our actions is key.

Trust

Reliability and integrity define us.

Adaptability

Flexibility and embracing change are in our DNA.

Empathy

Understanding and compassion drive our actions.

Innovative

Creativity and forward-thinking fuel our progress.

Diligent

Persistent and hard-working every step of the way.